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Shipping Information
Artisan Dichroic makes every effort to ensure that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United States, and to many International destinations,using several available shipping options.
When you place an order with Artisan Dichroic Glass it should ship same or next business day. Our web site is based on a real time inventory, so your items will be in stock and ready to ship. Your credit card will be charged at checkout. We do not take special orders or back order items. In the unlikely event that we have unexpected breakage or an inventory error, and cannot ship your item right away, we will notify you and make a timely refund to the credit card used for the original purchase.
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We offer several shipping options for both USPS and UPS shipping, including expedited methods, so you can control your cost vs. shipping speed. Here is a preview of the shipping options you will see at checkout -
NOTE - USPS delivery times can vary. The shorter time shown is typical for delivery to USA West Coast locales (we are in Washington state), and the longer time shown is typical for East Coast deliveries.
Delivery time is shown in USPS working days (Monday-Saturday).
USPS Priority Mail - 1 to 3 days
USPS Express Mail - 1 to 2 days
USPS Parcel Post - 6 to 10 days
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UPS Ground - 1 to 5 days ***
UPS NEXT DAY Air - Guaranteed Next Day Delivery ***
UPS 2nd DAY Air - Guaranteed 2-day Delivery ***
UPS 3-DAY Select - Guaranteed 3-Day Delivery ***
*** Note - Delivery times shown in working days (Monday-Friday) for UPS. Delivery time is calculated from the day your package leaves our facility. Artisan Dichroic is not responsible for delays or exceptions in shipping time that occur after the package has left our facitlity. When your order ships you will receive a link to tracking information containing the projected delivery date.
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Our shipping charges are retrieved from the shipper's web site at the time of checkout, based on the actual weight of your specific order. If there is a miscalculation, or we find we can ship your order for less than the amount charged at checkout, we will refund the difference to the credit card used for the original purchase.
Package Tracking / Lost Packages
Tracking information for your package is sent to you by email at the time the package leaves our possession. If you cannot locate this emailed information, you can retrieve it from your Order History on our site. For most of the shipping options we offer, you can track your package directly from a link in your Order History. For some shipping options you will need to retrieve the information from your Order History and go to the website of the shipper you chose to track your package. This will be either www.usps.com (for express, priority and parcel post packages, including International) or www.ups.com. We do not have access to any additional tracking information. After 30 days has elapsed from the date of shipment, we will be happy to assist you in filing insurance claims and/or package locator requests with the shipper.
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ORDERS OVER $200
receive a 5% Discount
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